General provisions

These terms and conditions are valid exclusively between the company SARTA, with registered office in Via I.Pizzetti n.48, 90145 Palermo (Italy) and VAT registration number 06559810822 and every person who makes purchases online on the website hereinafter referred to as ”CUSTOMER”. These conditions may be subject to change and the date of publication of the same on the site is equivalent to the date of entry into force.

These conditions govern the purchases made on the website, in accordance with the provisions of Part III, Title III, Chapter I, of the Consumer Code, Legislative Decree no. n. 206/2005, amended by Legislative Decree no. n. 21/2014 and by the Legislative Decree. 70/2003 on electronic commerce.

ARTICLE 1 – Object of the contract

With these general conditions of sale, SARTA sells and the CUSTOMER remotely purchases the tangible movable goods indicated and offered for sale on the website The contract is concluded exclusively through the Internet, through the access of the CLIENT at and the realization of a purchase order according to the procedure provided by the site itself.

In the e-mail confirming the order, the CLIENT will also receive a link to download and store a copy of these general conditions of sale, as provided for by art. 51 paragraph 1 of Legislative Decree 206/2005, amended by Legislative Decree 21/2014.

ARTICLE 2 – Pre-contractual information for the consumer – art. 49 of Legislative Decree 206/2005

Before the conclusion of the purchase contract, the CUSTOMER takes note of the characteristics of the goods that are illustrated in the individual product data sheets at the time of the choice by the CLIENT.

Before the validation of the order with “payment obligation”, the CUSTOMER is informed about:
– total price of goods including taxes, with details of shipping costs and any other costs;
– terms of payment;
– the period within which SARTA undertakes to deliver the goods;
– conditions, terms and procedures for exercising the right of withdrawal (Article 6 of these conditions)
– information that the CUSTOMER will have to bear the cost of returning the goods in case of withdrawal;

ARTICLE 3 – Conclusion and effectiveness of the contract

The sales contract is considered concluded with SARTA sending an e-mail confirming the order to the CUSTOMER. The e-mail contains the data of the CUSTOMER and the order number, the price of the goods purchased, the shipping costs and the delivery address to which the goods will be sent and the link to print and store the copy of the present conditions.

The CUSTOMER undertakes to verify the correctness of the personal data contained in the aforementioned email and to promptly notify SARTA of any corrections / changes to be made.

ARTICLE 4 – Availability of products

The availability of the products refers to the actual availability at the time the CUSTOMER places the order. This availability must however be considered purely indicative as:

– the products could be sold to high CUSTOMERS before confirming the order, due to the simultaneous presence on the site of more users,

– an IT anomaly could occur such as to make available to the purchase a product that in reality is not.

Even after sending the order confirmation e-mail sent by SARTA, there may be cases of partial or total unavailability of the goods. In this case, the order will be corrected automatically with the elimination of the product or products not available and the CUSTOMER will be immediately informed by e-mail; with this e-mail the customer will also be informed of the methods and timing of repayment of the sums eventually paid.

ARTICLE 5 – Methods of payment

Each payment by the CUSTOMER can only be made by bank transfer and by Paypal payment method.

In case of payment with Paypal, the actual charge will be made when SARTA sends the order confirmation e-mail.

ARTICLE 6 – Prices

All sales prices of the products indicated on the website are expressed in Euro and include VAT.

Shipping costs are not included in the purchase price, but are indicated and calculated when the purchase process is completed before the payment is made.

The CUSTOMER accepts the right of SARTA to change its prices at any time, however the goods will be invoiced on the basis of the prices indicated on the site when the order is created and indicated in the confirmation e-mail sent by SARTA to the CUSTOMER.

In the event of an IT, manual, technical, or any other kind of error that could result in a substantial change, not foreseen by SARTA, of the public sale price, which makes it exorbitant or clearly ridiculous, the purchase order will be considered invalid and canceled and the amount paid by the CUSTOMER will be reimbursed within 14 days. from the day of cancellation.

ARTICLE 7 – Right of withdrawal

In accordance with the legal provisions in force, the CUSTOMER has the right to withdraw from the purchase without any penalty and without specifying the reason, within 14 days from the date of receipt of the products.

The CLIENT who intends to exercise the right of withdrawal must notify SARTA through an explicit declaration, which can be sent by registered mail to

The CUSTOMER may exercise the right of withdrawal also by sending any explicit declaration containing the decision to withdraw from the contract.

In case of exercise of the right of withdrawal, the CLIENT is required to return the goods within 14 days from the day on which he communicated to SARTA his desire to withdraw from the contract pursuant to art. 57 of Legislative Decree 206/2005.

The goods must be returned to SARTA, at via I.Pizzetti 48, 90145 Palermo (Italy).

The goods must be returned intact, in the original packaging, complete in all its parts (including packaging and any documentation and accessory and complete set of tax documentation attached.) Subject to the right to verify compliance with the above, SARTA will reimburse the amount of products subject to withdrawal within a maximum of 14 days.

Regarding the return of the product subject to withdrawal all costs will be borne by the CUSTOMER (Article 56 paragraph 2 of Legislative Decree 206/2005).

SARTA will reimburse using the same payment method chosen by the CUSTOMER at the time of purchase. In the case of payment made by bank transfer, and if the CLIENT intends to exercise his right of withdrawal, he must provide SARTA, by accessing the contact section, the bank details: IBAN, SWIFT and BIC necessary for the repayment, by SARTA .

ARTICLE 10 – Delivery method

SARTA will only accept orders to be delivered in the Italian territory and in Europe terrritory. The products will be delivered by courier to the address indicated by the CUSTOMER at the time of order no later than 30 days from the date of receipt by the CLIENT of the order confirmation e-mail sent by SARTA.

For every order placed on the website, SARTA will issue an invoice for the goods shipped. The invoice will contain the information provided by the CUSTOMER during the purchase process. After the invoice has been issued, it will not be possible to make any changes to the data indicated in the same.

ARTICLE 11 – Cookies

The website uses “cookies”. Cookies are electronic files that record information relating to the navigation of the CLIENT on the site (pages consulted, date and time of the consultation, etc. ..) and which allow SARTA to offer a personalized service to its customers.

ARTICLE 12 – Applicable law and competent court

These General Conditions of Sale are subject to Italian law.

Any dispute that does not find a friendly solution will be submitted to the exclusive jurisdiction of the Court of the place of residence or domicile of the CUSTOMER, if located in the territory of the State.

In any case, it is possible to optionally resort to the procedures of mediation pursuant to Legislative Decree 28/2010, for the resolution of any disputes arising in the interpretation and execution of these conditions of sale by accessing the following site: https: //

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