SHIPPING
Orders are processed and dispatched within 15 business days. Processing times do not include weekends or public holidays. Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number. Please note that delivery times may vary depending on the destination and circumstances beyond SARTA’s control.
Domestic Orders — Italy
We offer express DHL shipping within Italy for €7.00
Domestic shipping is free for orders over €300
Please note that we do not ship to PO Boxes.
EU Orders
We offer DHL Economy Select shipping within the European Union for €20.00
For orders shipped within the EU, applicable taxes and duties are included in the product price. The total amount payable is displayed at checkout.
Please note that we do not ship to PO Boxes
Extra-EU Orders
We offer express DHL worldwide shipping for €40.00
For orders shipped outside the European Union, local import duties, customs charges and taxes may apply upon delivery. These charges are not included in the product price or shipping fee and are the responsibility of the customer.
Please note that we do not ship to PO Boxes.
Customers are responsible for providing accurate delivery and contact information and for complying with any applicable import requirements in the destination country.
RETURNS
Right of Withdrawal
If you are a consumer purchasing from the European Union or another jurisdiction where a statutory right of withdrawal applies, you may withdraw from your purchase within 14 days from the date of delivery, without providing any reason, subject to applicable law and its exceptions. To exercise your right of withdrawal, you may use the online withdrawal function made available on the Site or contact SARTA at info@studiosarta.com.
Where the online withdrawal function is used, SARTA will send an acknowledgement of receipt of the withdrawal on a durable medium without undue delay.
Please include your order number and clearly communicate your decision to withdraw from the purchase.
After notifying us of your withdrawal, you must send the product back to us without undue delay and, in any event, within 14 days from the date on which you communicated your decision to withdraw
Returns should be sent to:
Studio Sarta
Via I. Pizzetti 48
90145 Palermo
Italy
Return Costs
For ordinary returns made under the statutory right of withdrawal, the customer is responsible for the direct cost of returning the product to SARTA, unless otherwise required by applicable law or expressly agreed by SARTA.
Optional SARTA Return Label
For ordinary returns made under the statutory right of withdrawal, the customer is responsible for the direct cost of returning the product.
For your convenience, upon request, SARTA can arrange the return shipment on your behalf and provide you with a return shipping label.
In this case, the actual cost of the return shipment will be deducted from the amount refunded to you.
If you choose to use SARTA’s return label, please contact us at info@studiosarta.com before shipping the product back. We will provide the return instructions and the applicable return label.
This service is optional. You may also arrange the return shipment independently, at your own cost.
This does not apply to products that are defective or not in conformity with the contract. Where a return is required as part of a valid statutory remedy for lack of conformity, SARTA bears the applicable return shipping costs in accordance with applicable law.
Condition of Returned Products
Products must be returned with reasonable care.
You may handle and inspect the product to the extent reasonably necessary to establish its nature, characteristics and functioning, in the same way you would be able to inspect the product in a physical store.
We strongly recommend returning the product with its original packaging, including the box, dustbag, tags and any other accessories supplied with the product.
If a product has been handled beyond what is reasonably necessary for inspection and this results in a diminution in value, SARTA may deduct the corresponding amount from the refund, to the extent permitted by applicable law.
For hygiene, safety and product-protection reasons, products should be returned clean, dry and adequately protected during transportation.
Discounted and Final Sale Items
Items purchased with a discount of 30% or more may be marked as Final Sale and are not eligible for voluntary returns or exchanges offered by SARTA.
This does not affect any mandatory statutory rights available to consumers under applicable law, including the statutory right of withdrawal where applicable and the legal guarantee of conformity.
Refunds
Once your returned product has been received, SARTA will verify its condition and process the refund in accordance with applicable law.
Refunds are normally processed within 10 business days after the returned product has been received and inspected.
This processing time does not affect any mandatory statutory deadlines applicable to refunds
Refunds will normally be made using the same payment method used for the original transaction, unless otherwise agreed with the customer and permitted by applicable law.
Where a statutory right of withdrawal applies, SARTA may withhold the refund until the returned product has been received or the customer has provided evidence that the product has been sent back, whichever occurs first, to the extent permitted by applicable law.
Non-Conforming or Defective Products
The return procedure described above for ordinary returns does not apply where a product is defective or does not conform to the contract.
If you believe that a product is defective or does not conform to your order, please contact us at:
Please provide your order number and, where possible, photographs and a description of the issue.
Where a lack of conformity is covered by the applicable statutory guarantee, SARTA will provide the remedies required by law, which may include repair or replacement and, where legally applicable, a price reduction or termination of the contract.
Such remedies will be provided free of charge to the consumer, including the necessary shipping, transport, labour and material costs, as required by applicable law.
In particular, the customer will not be responsible for the reasonable cost of returning a product to SARTA where the return is required as part of a valid statutory remedy for lack of conformity.
This section is separate from the customer’s statutory right of withdrawal described above.
International Orders and Refused Deliveries
For international orders shipped outside the European Union, the customer is responsible for any applicable import duties, customs charges and local taxes.
If a shipment is returned to SARTA because the customer refuses to pay applicable import duties, taxes or customs charges, SARTA may deduct from any refund the reasonable costs and fees incurred as a result of the refused delivery and return shipment, to the extent permitted by applicable law.
Any refund will be processed after the product has been returned to SARTA and received by our warehouse.
Exchanges
We currently do not offer exchanges.
If you wish to purchase a different product, size or colour, we recommend placing a new order while returning your original purchase in accordance with the applicable return procedure.
This allows you to secure the availability of your preferred item without waiting for the return process to be completed.
Contact
For any questions regarding shipping, returns or defective products, please contact:
Studio Sarta
Via I. Pizzetti 48
90145 Palermo
Italy