SHIPPING

Orders will be dispatched within 15 business days. Please note, processing times do not include weekends. Once your order has shipped, you will receive an email confirmation with a tracking number.

IMPORTANT: Due to Covid-19 our couriers may be experiencing additional shipping delays. Please contact customer service at info@studiosarta.com. if you have any questions about your order.

Domestic Orders (Italy)

We offer 5,50 EUR for express domestic shipping using DHL. Please note we do not ship to PO boxes.

EU Orders

We offer 20,00 EUR economy select shipping using DHL. Please note we do not ship to PO boxes. For orders shipping within the EU, taxes and duties are already included in the product price. The total is shown at checkout.

Extra EU Orders

We offer 35,00 EUR express worldwide shipping using DHL. Please note we do not ship to PO boxes. For orders shipping to a country on the following list, the order could be subject to duties and taxes upon receipt and payable by the customer: Australia, Canada, China, Hong Kong, Japan, Korea (South), Malaysia, New Zealand, Russia, Singapore, Switzerland, Taiwan, United Arab Emirates, United Kingdom.

 

RETURN 

We accept returns on full price merchandise that is unused, in the original packaging and has a return request made within 14 days of purchase. Please note, items purchased at a 30% or more discount are considered Final Sale and cannot be returned for a refund. All items must be returned in perfect condition, unused, and with the original packaging (including boxes and dustbags) with tags still attached. We are unable to offer an exchange or refund on items that are deemed damaged – scratched, worn or not in their original packaging. SARTA reserves the right to refuse any return on merchandise that does not meet our return requirements. If your return is not accepted, it will be sent back to you at your own expense and a refund will not be issued. 

Please submit your return request by sending an email at info@studiosarta.com. When you have submitted your return request, a pre-paid return label and return authorization will be emailed to you. Please do not ship your return back without a return authorization. It will not be processed.

If your order was placed in Italy, the total price including all shipping cost and sales taxes will be refunded. No fee will be deducted from your refund due to the shipping cost of the return.

If your order was placed within the EU, the total price including all shipping cost and sales taxes will be refunded. A 20€ fee will be deducted from your refund due to the shipping cost of the any return.

If your order was placed from an extra-EU country, the total price including all shipping cost will be refunded, please be aware that duties and taxes are non–refundable. A €35 EUR fee will be deducted from your refund for any return. 

For international orders, if an item is returned because a customer refused to pay for any import taxes or customs duties due payable, SARTA will seek to recover from the customer all costs or any fees incurred by SARTA. Please note that if you refuse to pay custom duties upon delivery, a refund will only be issued after the product has been returned to us. 

Please allow up to 4-7 business days for refunds to be processed once your return has been received by our warehouse.

Please note, we do not accept exchanges at this time, however, we can recommend placing your new order now to reserve the item of your choice and return your current item in the meantime.

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